how to change "Create New Phone Ticket"

[wiegandr]

hello all -
After agents click on "New Phone Ticket", the the pop shows as title "Create New Phone Ticket". How can I change this?
Thank You, your help is appreciated.

Ralf Wiegand

[RStraub]

Hello Ralf,

the least intrusive way to accomplish this, would be to add a new translation in ~otrs/Kernel/Language.

You even can translate english to english, like so in a custom file "en_Custom.pm":

Code: Select all

package Kernel::Language::en_Custom;
use strict;
use warnings;
use utf8;

sub Data {
    my $Self = shift;
    $Self->{Translation}->{'Create New Phone Ticket'} = 'Some random new text';
}

1;