Hi,
When we create a note and select the Note Type as "email-external" a mail is not sent to the customer.
Can someone guide my in my understanding of this functionality and let me know what we have done wrong?
Thanks
email-external
Moderator: crythias
Re: email-external
Hi,
e-mail external is a mail to 3rd party and will be stored as internal note.
To communicate with the customer, use the answer function.
Flo
e-mail external is a mail to 3rd party and will be stored as internal note.
To communicate with the customer, use the answer function.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: email-external
Hi wurzel
Thanks for your response.
Where do I find the Answer Function?
Also if e-mail external is a mail to 3rd party, how do you define the 3rd party?
Please excuse my ignorance. Guess we are not using OTRS to its full potential.
Regards
Thanks for your response.
Where do I find the Answer Function?
Also if e-mail external is a mail to 3rd party, how do you define the 3rd party?
Please excuse my ignorance. Guess we are not using OTRS to its full potential.
Regards
Re: email-external
Hi,
in my system (german) on an article
regards
Florian
in my system (german) on an article
regards
Florian
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OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.