I have six users which some need access to other users tickets.
Code: Select all
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|Jane| (MT Department)
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V V
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|Otto| |Emile| (Managers Department)
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V
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|Arthur, Danny, Anna| (Production Department)
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2. Otto has access to Emile, Arthur, Danny and Anna
3. Emile has access to Otto only
4. Arthur, Danny and Anna have only access to their own tickets.
How can I achieve the above scenario?
Within my OTRS5S installation I activated LDAP authentication and Customer IDs.
I also added a group to the Company Tickets so that only people within the "Company Tickets" group have access to that.
I already tried to create a customer (contoso_IT) with id "test" and added the "test" id to both ldap customer users (Jane and Otto) in the Customer IDs, but Jane can't see newly created tickets from Otto.
Regards,
John