Hello all,
We are currently running OTRS 3.3.3. I would like to have a template show up in the text box once the customer selects create ticket.
Is this possible? I was able to create a template so managers could have ticket templates; however, I am failing to see the option to setup one for the customers end.
any advise?
thank you,
confused helpdesk
Template for customers new ticket
Moderator: crythias
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- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
- Contact:
Re: Template for customers new ticket
Hi,
I would suggest upgrade your OTRS version before asking such a question.
I would suggest upgrade your OTRS version before asking such a question.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Re: Template for customers new ticket
Could you point me in the direction for upgrading or any suggestions about it?nedmaj wrote:Hi,
I would suggest upgrade your OTRS version before asking such a question.
-
- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
- Contact:
Re: Template for customers new ticket
Sure. Since you already use version 3.3, you are not too far from version 5:
http://doc.otrs.com/doc/manual/admin/4. ... ading.html
http://doc.otrs.com/doc/manual/admin/st ... ading.html
http://doc.otrs.com/doc/manual/admin/4. ... ading.html
http://doc.otrs.com/doc/manual/admin/st ... ading.html
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000