Restrict CustomerTicketSearch to only MyTickets

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cuoccio
Znuny newbie
Posts: 6
Joined: 18 Dec 2013, 12:33
Znuny Version: 3.1.10
Real Name: Domenico Cuoccio
Company: InnovaPuglia

Restrict CustomerTicketSearch to only MyTickets

Post by cuoccio »

Hi

we need to restrict CustomerTicketsSearch to tickets generated by the customer.
Now customer views, when press search button without parameters, all tickets that are included in the queues where he has some permissions (ro or rw). We want to limit the search function only to the tickets of the customer.

Any idea ?

otrs 3.2.3 centos 6.5
nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: Restrict CustomerTicketSearch to only MyTickets

Post by nedmaj »

Hi,

I have some ideas about doing so in version 4 or 5.

I would suggest upgrade your OTRS version.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
cuoccio
Znuny newbie
Posts: 6
Joined: 18 Dec 2013, 12:33
Znuny Version: 3.1.10
Real Name: Domenico Cuoccio
Company: InnovaPuglia

Re: Restrict CustomerTicketSearch to only MyTickets

Post by cuoccio »

thanks nedmaj,
I have to update the otrs version to 4 o 5, but i wanted to fix it before.

Now i try to update OTRS.

I update you.
giomarz
Znuny newbie
Posts: 1
Joined: 20 Mar 2017, 12:07
Znuny Version: 3.2.13
Real Name: Gio Marza
Company: IP

Re: Restrict CustomerTicketSearch to only MyTickets

Post by giomarz »

Hi Nedmaj,

as concerning the customer tickets search, please could you kindly share your ideas, and we could try to adapt them in OTRS 3.2.x?

Thanks a lot,
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Restrict CustomerTicketSearch to only MyTickets

Post by wurzel »

Hi,

AFAIR this issues are fixed in versions (4?) 5
no fix available for previous versions.

I am not 100% sure about this, but i think I can remember this kind of issue, but I do not find the bug entry.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

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