Predefined text information in new Ticket

Moderator: crythias

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wiegandr
Znuny newbie
Posts: 32
Joined: 23 Jun 2016, 08:55
Znuny Version: OTRS5
Real Name: Ralf Wiegand
Company: TML Technologies

Predefined text information in new Ticket

Post by wiegandr »

Action=AgentTicketPhone;Subaction=StoreNew;Subject=CREATING A NEW TICKET;Dest=12%7%7CQ_Logistik;NextStateID=4;TypeID=9;Body=%3Cstrong%3E%3Cspan+style%3D%22color%3A+rgb%28255%2C+0%2C+0%29%3B%22%3EHotline ID+Information Ref+USER ID;ExpandCustomerName=2;Priority=1

Hello group: How do I get it so the TEXT in the "Body" section will display the text like this:

Hotline ID:
Information Ref:
USER ID:


at the moment it looks like this:
Hotline ID Information Ref USER ID

Thank YOU
Ralf
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