let customers close there own ticket

Moderator: crythias

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melchior
Znuny newbie
Posts: 1
Joined: 03 Mar 2017, 10:21
Znuny Version: 3.200
Real Name: melchior busschers
Company: livehd

let customers close there own ticket

Post by melchior »

dear all

we use otrs for a while
and like the customers to close there own ticket.

I did try to put closeme in the header and filter on this
not full with success

please suggest me the right way to do this in otrs
preferable a link in the customer emails to close ticket
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: let customers close there own ticket

Post by root »

There are some settings in Ticket => Frontend::Customer::Ticket::ViewZoom available.

With Ticket::Frontend::CustomerTicketZoom###State you change the possibility to change a ticket's state for the customer, with Ticket::Frontend::CustomerTicketZoom###StateType you decied which state are available.
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