ERROR: OTRS-CGI-01 Perl: 5.16.3

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vinesh
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ERROR: OTRS-CGI-01 Perl: 5.16.3

Post by vinesh »

Getting this errors from Apache error.logs, is there any fix for this? please someone help Thanks.

ERROR: OTRS-CGI-01 Perl: 5.16.3 OS: linux Time: Thu Mar 2 18:36:31 2017

Message: Need QueueID, TicketID!

RemoteAddress: 10.67.xx.xx
RequestURI: /otrs/index.pl

Traceback (10654):
Module: Kernel::System::Ticket::TicketStateList Line: 4303
Module: Kernel::System::Ticket::StateList Line: 7408
Module: Kernel::System::Ticket::TicketEscalationIndexBuild (v1.39.2.3) Line: 478
Module: Kernel::System::Ticket::Event::TicketEscalationIndex::Run Line: 52
Module: Kernel::System::EventHandler::EventHandler Line: 225
Module: Kernel::System::Ticket::Article::ArticleCreate Line: 410
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2256
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification Line: 278
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendRecipientNotification Line: 1017
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 301
Module: Kernel::System::EventHandler::EventHandler Line: 225
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 267
Module: Kernel::System::ObjectManager::ObjectsDiscard Line: 368
Module: Kernel::System::ObjectManager::DESTROY Line: 549
Module: (eval) (v1.99) Line: 207
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v1.99) Line: 207
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

[Fri Mar 3 10:26:07 2017] -e: Argument "" isn't numeric in numeric gt (>) at /opt/otrs//Kernel/Modules/AgentTicketZoom.pm line 1056.
[Fri Mar 3 10:26:07 2017] -e: Argument "" isn't numeric in numeric gt (>) at /opt/otrs//Kernel/Modules/AgentTicketZoom.pm line 1056.
marcosaurelio
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Re: ERROR: OTRS-CGI-01 Perl: 5.16.3

Post by marcosaurelio »

I have the same issue here.

OTRS version is 5.0.13 and MySQL is 5.5.6
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
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