Add a button or link into a ticket overview to take the ownership
Moderator: crythias
Add a button or link into a ticket overview to take the ownership
Hello,
How can I add a link or a button into the ticket overview to take the ownership of a ticket?
Thx in advance.
Chakr
How can I add a link or a button into the ticket overview to take the ownership of a ticket?
Thx in advance.
Chakr
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Re: Add a button or link into a ticket overview to take the ownership
You could use http://opar.perl-services.de/dist/QuickClose for that. Create a "QuickClose" where you set a subject like "my ticket" and a text like "It's my ticket now" and tick the checkout "Agent becomes Owner". Then you get a dropdown in the ticket overviews (queue overview, overview by state, ...). When you select the QuickClose, you become the ticket owner.
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Re: Add a button or link into a ticket overview to take the ownership
reneeb, can you help me in one thing?reneeb wrote:You could use http://opar.perl-services.de/dist/QuickClose for that. Create a "QuickClose" where you set a subject like "my ticket" and a text like "It's my ticket now" and tick the checkout "Agent becomes Owner". Then you get a dropdown in the ticket overviews (queue overview, overview by state, ...). When you select the QuickClose, you become the ticket owner.
My OTRS's log appears an error in this module (QuickClose), but the path is (Kernel::System::QuickClose::QuickCloseList), and I can't find nothing about "QuickCloseList", can you help explain to me what is this "QuickCloseList"?
Thanks!!!
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Re: Add a button or link into a ticket overview to take the ownership
QuickCloseList is a method of Kernel::System::QuickClose (https://github.com/reneeb/otrs-QuickClo ... ckClose.pm). Can you post the error message, please?
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Re: Add a button or link into a ticket overview to take the ownership
Thanks reneeb,
Here is the error message:
Please, ignore that error about "PostMasterMailBox", it's because some customers are trying to open a ticket using e-mail with an attachment more big than 16MB.
Here is the code:
Thanks again for your help!!!
Here is the error message:
Please, ignore that error about "PostMasterMailBox", it's because some customers are trying to open a ticket using e-mail with an attachment more big than 16MB.
Here is the code:
Thanks again for your help!!!
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Re: Add a button or link into a ticket overview to take the ownership
Hi,
what about klicking on "lock" ? --> you will become owner.
Florian
what about klicking on "lock" ? --> you will become owner.
Florian
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Re: Add a button or link into a ticket overview to take the ownership
@Gl3d50N: Somethins went wrong during package installation. The table wasn't created.
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Re: Add a button or link into a ticket overview to take the ownership
@reneeb
Thanks, but the table is here:
@wurzel
Thanks, but clicking on lock where? o.O
Thanks, but the table is here:
@wurzel
Thanks, but clicking on lock where? o.O
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Re: Add a button or link into a ticket overview to take the ownership
The "Lock" link appears when you select exactly one ticket in the ticket overviews.
The error message shows that the table can't be found.... that's strange.
The error message shows that the table can't be found.... that's strange.
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Re: Add a button or link into a ticket overview to take the ownership
Hi,
the lock (or unlock) appears in the Misc Menu (on my system)
it might be in another cluster of your ticket menu.
regards
Florian
the lock (or unlock) appears in the Misc Menu (on my system)
it might be in another cluster of your ticket menu.
regards
Florian
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OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Add a button or link into a ticket overview to take the ownership
@reneeb and @wurzel
Thanks both for help me.
The location of this "lock link", I already knew, what I didn't knew was if I need mark "lock" in all tickets. If I mark "lock" this error disappears?
I'll make some tests here. I appreciate all your help guys.
Thanks both for help me.
The location of this "lock link", I already knew, what I didn't knew was if I need mark "lock" in all tickets. If I mark "lock" this error disappears?
I'll make some tests here. I appreciate all your help guys.