Add a button or link into a ticket overview to take the ownership

[Chakr]

Hello,

How can I add a link or a button into the ticket overview to take the ownership of a ticket?

Thx in advance.

Chakr

[reneeb]

You could use http://opar.perl-services.de/dist/QuickClose for that. Create a "QuickClose" where you set a subject like "my ticket" and a text like "It's my ticket now" and tick the checkout "Agent becomes Owner". Then you get a dropdown in the ticket overviews (queue overview, overview by state, ...). When you select the QuickClose, you become the ticket owner.

[Gl3d50N]

You could use http://opar.perl-services.de/dist/QuickClose for that. Create a "QuickClose" where you set a subject like "my ticket" and a text like "It's my ticket now" and tick the checkout "Agent becomes Owner". Then you get a dropdown in the ticket overviews (queue overview, overview by state, ...). When you select the QuickClose, you become the ticket owner.

reneeb, can you help me in one thing?

My OTRS's log appears an error in this module (QuickClose), but the path is (Kernel::System::QuickClose::QuickCloseList), and I can't find nothing about "QuickCloseList", can you help explain to me what is this "QuickCloseList"?

Thanks!!!

[reneeb]

QuickCloseList is a method of Kernel::System::QuickClose (https://github.com/reneeb/otrs-QuickClo ... ckClose.pm). Can you post the error message, please?

[Gl3d50N]

Thanks reneeb,

Here is the error message:

image001.png

Please, ignore that error about "PostMasterMailBox", it's because some customers are trying to open a ticket using e-mail with an attachment more big than 16MB.

Here is the code:

image002.png

Thanks again for your help!!!

[wurzel]

Hi,

what about klicking on "lock" ? --> you will become owner.

Florian

[reneeb]

@Gl3d50N: Somethins went wrong during package installation. The table wasn't created.

[Gl3d50N]

@reneeb

Thanks, but the table is here:

table-otrs.png

@wurzel

Thanks, but clicking on lock where? o.O

[reneeb]

The "Lock" link appears when you select exactly one ticket in the ticket overviews.

The error message shows that the table can't be found.... that's strange.

[wurzel]

Hi,

the lock (or unlock) appears in the Misc Menu (on my system)
it might be in another cluster of your ticket menu.

lock.png

regards
Florian

[Gl3d50N]

@reneeb and @wurzel

Thanks both for help me.

The location of this "lock link", I already knew, what I didn't knew was if I need mark "lock" in all tickets. If I mark "lock" this error disappears?

I'll make some tests here. I appreciate all your help guys.