Types of ticket in admin : what is it for ?

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bmichelot
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Types of ticket in admin : what is it for ?

Post by bmichelot »

Hi all,
Could you please just explain me what is the purpose of "Types" in Admin > Ticket Settings ?
In which case this function could be useful ?
Thanks in advance for the help,
Regards,
bmichelot
Znuny newbie
Posts: 88
Joined: 31 Jul 2013, 16:52
Znuny Version: 5.0.20
Real Name: Benoît MICHELOT
Company: Amphenol Air LB France
Contact:

Re: Types of ticket in admin : what is it for ?

Post by bmichelot »

No use ?
root
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Re: Types of ticket in admin : what is it for ?

Post by root »

This can be used for ticket categorization. E.g. Incident, Problem, ServiceRequest or Pre-Sales, Sales, Order, After-Sales.
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