Hi,
after update from otrs-5.0.7 to otrs-5.0.16 i cannot see anymore in customerid the email of the sender of external mail, this was probably done my with a personalization, but i can remember what i did, can someone help me to configure this again?
Thanks
customer not show
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Re: customer not show
Check the SysCOnfig for PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers
See https://bugs.otrs.org/show_bug.cgi?id=10691
See https://bugs.otrs.org/show_bug.cgi?id=10691
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