customer not show

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skonvols2k
Znuny newbie
Posts: 5
Joined: 07 Jan 2016, 16:35
Znuny Version: 5.0.5

customer not show

Post by skonvols2k »

Hi,
after update from otrs-5.0.7 to otrs-5.0.16 i cannot see anymore in customerid the email of the sender of external mail, this was probably done my with a personalization, but i can remember what i did, can someone help me to configure this again?
Thanks
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: customer not show

Post by reneeb »

Check the SysCOnfig for PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers

See https://bugs.otrs.org/show_bug.cgi?id=10691
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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