Hello,
we have a case number to a foreign software, and we fill a dynamic field with that number
can I somehow add a link to the AgentTicketZoom that is using the dynamic field?
so that I can look at the foreign ticket system by simply clicking the link?
show link in zoom view containing dynamic field
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Re: show link in zoom view containing dynamic field
You can define a link template in the dynamic field. Then activate the dynamic field for the ViewZoom (SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom) and you're done...
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Re: show link in zoom view containing dynamic field
yes, check the settings for the dynamic field, there you can add a link using the value of the field as part of the content
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Re: show link in zoom view containing dynamic field
cool thanks! worked perfectly!