show link in zoom view containing dynamic field

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MCCoolMoDAue
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show link in zoom view containing dynamic field

Post by MCCoolMoDAue »

Hello,

we have a case number to a foreign software, and we fill a dynamic field with that number

can I somehow add a link to the AgentTicketZoom that is using the dynamic field?
so that I can look at the foreign ticket system by simply clicking the link?
reneeb
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Re: show link in zoom view containing dynamic field

Post by reneeb »

You can define a link template in the dynamic field. Then activate the dynamic field for the ViewZoom (SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom) and you're done...
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Re: show link in zoom view containing dynamic field

Post by jojo »

yes, check the settings for the dynamic field, there you can add a link using the value of the field as part of the content
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MCCoolMoDAue
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Posts: 33
Joined: 24 Jan 2017, 11:55
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Re: show link in zoom view containing dynamic field

Post by MCCoolMoDAue »

cool thanks! worked perfectly!
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