Set Pending without being ticket owner

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gapas
Znuny newbie
Posts: 1
Joined: 17 Feb 2017, 12:39
Znuny Version: 4.0.14

Set Pending without being ticket owner

Post by gapas »

Hi,

I'd like to be able to set a ticket pending without being the ticket owner. So actually I'm going to the ticket, set me as owner, set the ticket pending, and then set the owner to the previous ticketowner.

It would be great if I'd be able to set the ticket pending even if I'm not the owner.

I found this forum entry:
viewtopic.php?t=21807

So I thought about the "AgentTicketPending.pm" but this file es empty.

Does anybody know where I can change this things so that everyone is able to set a ticket to pending ;) ?

Many Thanks,
gapas

By the way: we are running OTRS version 4.0.14
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Set Pending without being ticket owner

Post by root »

Check the SysConfig for Ticket::Frontend::AgentTicketPending###RequiredLock
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