Using Generic Connector & Soap to find linked tickets

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kruegerM
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Using Generic Connector & Soap to find linked tickets

Post by kruegerM »

OTRS 5.0.14
I am working on spreadsheet reports with Excel/VBA & the Generic Ticket Connector/SOAP. The TicketSearch and TicketGet functions are working well for me - but I have hit a snag with one of my reports. I have not located the attributes for pulling linked ticketIDs via TicketGet. I would like to be able to pull information (i.e., title, subject) from linked tickets.

What are the attributes for getting linked ticketIDs?

Thanks!

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Re: Using Generic Connector & Soap to find linked tickets

Post by root »

As you can see here https://github.com/OTRS/otrs/blob/rel-5 ... Get.pm#L95

There's no attribute for it and no GenericInterface Operation
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Re: Using Generic Connector & Soap to find linked tickets

Post by jojo »

To use the link layer operations in the Generic Interface you have to use the OTRS Businiess Solution™, please contact sales@otrs.com
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