OTRS 5.0.14
I am working on spreadsheet reports with Excel/VBA & the Generic Ticket Connector/SOAP. The TicketSearch and TicketGet functions are working well for me - but I have hit a snag with one of my reports. I have not located the attributes for pulling linked ticketIDs via TicketGet. I would like to be able to pull information (i.e., title, subject) from linked tickets.
What are the attributes for getting linked ticketIDs?
Thanks!
M
Using Generic Connector & Soap to find linked tickets
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Re: Using Generic Connector & Soap to find linked tickets
As you can see here https://github.com/OTRS/otrs/blob/rel-5 ... Get.pm#L95
There's no attribute for it and no GenericInterface Operation
There's no attribute for it and no GenericInterface Operation
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Using Generic Connector & Soap to find linked tickets
To use the link layer operations in the Generic Interface you have to use the OTRS Businiess Solution™, please contact sales@otrs.com
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com