hello,
I've tried to set the ticket owner by a postmaster filter.
it seems to have no effect.
i wanted to set
X-OTRS-Owner
to the USERNAME or NAME or the id
tried the same with
X-OTRS-OwnerID
but it had no effect.
the ticket is still set to new, (is that an issue?)
how can I set the owner of a ticket?
basically I want to have an agent send an email as a follow up and become the owner of the ticket.
set owner by postmaster filter
Moderator: crythias
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MCCoolMoDAue
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RStraub
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Re: set owner by postmaster filter
You said that the ticket is set to "new". But you are setting an owner... Ticket-owner and ticket-state are two different attributes.
Does setting the owner work?
Does setting the owner work?
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reneeb
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Re: set owner by postmaster filter
This is currently not supported for followups... But I've created a PR: https://github.com/OTRS/otrs/pull/1617
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MCCoolMoDAue
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Re: set owner by postmaster filter
awesome! thanks!
no, setting the owner does not work. as a follow up in this case
no, setting the owner does not work. as a follow up in this case