Hi everyone!!
I would like to know if there is possible, to install a OTRS with a database that already exist?
If it´s possible, how can I do it??
Thanks for your time!!
Install OTRS with a database that already exist.
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- Znuny newbie
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Re: Install OTRS with a database that already exist.
Well, if you know that it's a valid DB (with all the needed tables etc...) you can just install the framework and then configure the DB in your Config.pm.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: Install OTRS with a database that already exist.
Hoo OK, and thanks for your answer, we can try that.
and just to be sure:
The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.
It´s possible?
and just to be sure:
The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.
It´s possible?
Re: Install OTRS with a database that already exist.
CesarRomario wrote: The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.
It´s possible?
No, each version has a specific database layout.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Install OTRS with a database that already exist.
OK. Thank You for your time I really appreciate it.
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Re: Install OTRS with a database that already exist.
Hello,
I am trying to install the new version in the old database, but I don't know if the tables names are the same or every instalation has their own names. I am thinking that I can create a new database in the same computer to install in it the new OTRS, but I don't know if I can do it. Thank you.
I am trying to install the new version in the old database, but I don't know if the tables names are the same or every instalation has their own names. I am thinking that I can create a new database in the same computer to install in it the new OTRS, but I don't know if I can do it. Thank you.
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Re: Install OTRS with a database that already exist.
Possible strategy:
1. Upgrade current (old) OTRS to new version according to standard manual
2. Backup the database from updated OTRS
3. Install a new OTRS on new server
4. Restore old updated database from backup on new server
1. Upgrade current (old) OTRS to new version according to standard manual
2. Backup the database from updated OTRS
3. Install a new OTRS on new server
4. Restore old updated database from backup on new server
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?