Install OTRS with a database that already exist.

[CesarRomario]

Hi everyone!!

I would like to know if there is possible, to install a OTRS with a database that already exist?

If it´s possible, how can I do it??

Thanks for your time!!

[RStraub]

Well, if you know that it's a valid DB (with all the needed tables etc...) you can just install the framework and then configure the DB in your Config.pm.

[CesarRomario]

Hoo OK, and thanks for your answer, we can try that.

and just to be sure:
The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.

It´s possible?

[jojo]

The Idea is use the DB of another OTRS and install a second one with a newer version using the same DB.

It´s possible?

No, each version has a specific database layout.

[CesarRomario]

OK. Thank You for your time I really appreciate it.

[juansan]

Hello,
I am trying to install the new version in the old database, but I don't know if the tables names are the same or every instalation has their own names. I am thinking that I can create a new database in the same computer to install in it the new OTRS, but I don't know if I can do it. Thank you.

[alexus]

Possible strategy:
1. Upgrade current (old) OTRS to new version according to standard manual
2. Backup the database from updated OTRS
3. Install a new OTRS on new server
4. Restore old updated database from backup on new server