Can we change date and time notation in Dynamicfield?

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nouphet
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Can we change date and time notation in Dynamicfield?

Post by nouphet »

Dear Sirs,

In OTSR standard setting, the date and time notation in the dynamic field is "yyyy-mm-dd hh:mm:ss", but is there a setting to change this notation?

Example) Change to default setting "yyyy-mm-dd hh:mm:ss" ⇒ "yyyy/mm/dd hh:mm"


Thank you in advance for your help.

Best Regards
OTRS 5.0.17 running on CentOS 7.2, Apache 2.4, MariaDB Server 5.5
CesarRomario
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Re: Can we change date and time notation in Dynamicfield?

Post by CesarRomario »

Hi there!

Hmm, exactly which dynamic do you need this change??
nouphet
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Re: Can we change date and time notation in Dynamicfield?

Post by nouphet »

Oh, I'll check it up. ^^
OTRS 5.0.17 running on CentOS 7.2, Apache 2.4, MariaDB Server 5.5
alexus
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Re: Can we change date and time notation in Dynamicfield?

Post by alexus »

Hi,
nouphet wrote:In OTSR standard setting, the date and time notation in the dynamic field is "yyyy-mm-dd hh:mm:ss", but is there a setting to change this notation?

Example) Change to default setting "yyyy-mm-dd hh:mm:ss" ⇒ "yyyy/mm/dd hh:mm"
What do you need indeed?
"yyyy-mm-dd hh:mm:ss" - this is standard database format.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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nouphet
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Re: Can we change date and time notation in Dynamicfield?

Post by nouphet »

What is displayed in the format of "yyyy-mm-dd hh:mm:ss" is when I use the template.

For example, create a dynamic field of date and time type "Start".

Create a template from Admin> Queue Settings> Templates,
Using the <OTRS_TICKET_DynamicField_Start> tag,
It will be referred to the "yyyy-mm-dd hh:mm:ss".

I want it to be displayed in the format of "yyyy/mm/dd hh:mm".

Thanks
OTRS 5.0.17 running on CentOS 7.2, Apache 2.4, MariaDB Server 5.5
alexus
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Re: Can we change date and time notation in Dynamicfield?

Post by alexus »

In this case you need a small custom development.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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nouphet
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Location: Japan
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Re: Can we change date and time notation in Dynamicfield?

Post by nouphet »

alexus,

I understood it need small custom on source code.

Thanks a lot.

Regards
OTRS 5.0.17 running on CentOS 7.2, Apache 2.4, MariaDB Server 5.5
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