email fetch error in OTRS 5

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wiegandr
Znuny newbie
Posts: 32
Joined: 23 Jun 2016, 08:55
Znuny Version: OTRS5
Real Name: Ralf Wiegand
Company: TML Technologies

email fetch error in OTRS 5

Post by wiegandr »

From: OTRS Notifications [mailto:otrs@somedomain.com]
Gesendet: Donnerstag, 5. Januar 2017 10:00
An: root@mail.somedoamin.com
Regarding: OTRS Scheduler Daemon Cron: MailAccountFetch

Error: Unable to register the process in the database. Is another instance still running?
You can use --force-pid to override this check.

Any idea what is creating this error mail message? Getting this message every 10 mins.
Thank You
Wes
Znuny newbie
Posts: 3
Joined: 21 Mar 2012, 16:54
Znuny Version: 30011
Real Name: Wesley C Smith
Company: Reaching Across Illinois Library System

Re: email fetch error in OTRS 5

Post by Wes »

Go into your Process_id table and delete the mail fetch process in the table, normally the table is empty unless the process gets stuck in there.
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