Hello, it is possible to export just the tickets from an OTRS system? Because I want to install a new OTRS and define the new system context or correlations but I do not want to lose the old tickets. Or somebody have any another info in this case I will appreciate any new solutions
Thanks in advance,
OTRS5 export tickets
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Re: OTRS5 export tickets
Hi,
This issue is not so simple and obvious because tickets have a lot of relations with other objects - articles,agents, customers, queues, services, SLA's etc. Another problem can be caused by storing attachments in the file system.
If you have attachments in database, I'd recommend you just to move tickets' and articles' tables into new system.
Another solution is to create migration script.
This issue is not so simple and obvious because tickets have a lot of relations with other objects - articles,agents, customers, queues, services, SLA's etc. Another problem can be caused by storing attachments in the file system.
If you have attachments in database, I'd recommend you just to move tickets' and articles' tables into new system.
Another solution is to create migration script.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?