I am struggling to make a Dynamic Field visible only for one queue. Please
see below export of my gui setting in OTRS V5
- ChangeBy: sujeevaadmin
ChangeTime: 2016-12-13 21:42:18
Comment: Mention Root Cause
ConfigChange:
Possible:
Ticket:
DynamicField_RootCause: []
ConfigMatch:
PropertiesDatabase:
Ticket:
Queue:
- Call Center
CreateBy: sujeevaadmin
CreateTime: 2016-12-09 21:20:10
Description: Cage to mention root cause for the incident
ID: '3'
Name: 100_RootCause
StopAfterMatch: 0
ValidID: '1'
I understand the issue is with "ConfigChange" section. Simply I need to
make Dynamic Field "RootCause" visible only to queue "Call Center"
Dynamic Field Visibility
Moderator: crythias
-
- Znuny newbie
- Posts: 46
- Joined: 23 Jul 2012, 13:17
- Znuny Version: 5.0.8
- Real Name: Sujeeva Tissaarachchi
- Company: SEwBP International
- Location: Australia
- Contact:
Dynamic Field Visibility
Best Regards,
Sujeeva Tissaarachchi
Sujeeva Tissaarachchi
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- Znuny newbie
- Posts: 38
- Joined: 17 Mar 2016, 12:29
- Znuny Version: 5.0.14
- Real Name: Joseph Munyao
- Company: Diamond Trust
Re: Dynamic Field Visibility
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie | Glad to meet you all
OTRS 5.0.14 | Newbie | Glad to meet you all
-
- Znuny newbie
- Posts: 46
- Joined: 23 Jul 2012, 13:17
- Znuny Version: 5.0.8
- Real Name: Sujeeva Tissaarachchi
- Company: SEwBP International
- Location: Australia
- Contact:
Re: Dynamic Field Visibility
Thanks Jojo. Does that means there is no way through GUI?
Best Regards,
Sujeeva Tissaarachchi
Sujeeva Tissaarachchi
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- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Dynamic Field Visibility
I'm using KIX4OTRS and theyre letting you do that using ACLs with DisabledDynamicFields configurations. Its not that simple to do, but for us, coding aint an option so we're using that and its working.sujeeva wrote:Thanks Jojo. Does that means there is no way through GUI?