Hello
What is the difference between incident and service request in another version 5 free, I create a new ticket but visually I do not see the difference between both, there must be some difference but I can not find it.
I would appreciate if anyone has this much clearer information.
Thank's
Difference between incident and service request?
Moderator: crythias
Re: Difference between incident and service request?
Hi,
there is no difference. This is your Ticket Type. Nothing more.
regards
Florian
there is no difference. This is your Ticket Type. Nothing more.
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 30
- Joined: 07 Oct 2016, 18:44
- Znuny Version: 5.0.14
- Real Name: JMS
- Company: CVJ TyS COL
Re: Difference between incident and service request?
wurzel wrote:Hi,
there is no difference. This is your Ticket Type. Nothing more.
regards
Florian
Hello,
I was wondering why in this video https://www.youtube.com/watch?v=PFOkuHxLThE
I see that when creating a "service request" it activates a tab "tasks" to the ticket.
Thank's
Re: Difference between incident and service request?
seems to be a 3rd party module. But you can achive the same via process management within OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Difference between incident and service request?
jossuahe wrote:I was wondering why in this video https://www.youtube.com/watch?v=PFOkuHxLThE
I see that when creating a "service request" it activates a tab "tasks" to the ticket.
It's a custom developed button for ticket type - ServiceRequestjojo wrote:seems to be a 3rd party module. But you can achive the same via process management within OTRS
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny newbie
- Posts: 30
- Joined: 07 Oct 2016, 18:44
- Znuny Version: 5.0.14
- Real Name: JMS
- Company: CVJ TyS COL
Re: Difference between incident and service request?
Ok, thank you very much for your answers, I'll keep looking to find out if anyone has already developed it, the person in the video does not respond.