Difference between incident and service request?

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jossuahe
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Difference between incident and service request?

Post by jossuahe »

Hello

What is the difference between incident and service request in another version 5 free, I create a new ticket but visually I do not see the difference between both, there must be some difference but I can not find it.

I would appreciate if anyone has this much clearer information.

Thank's
wurzel
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Re: Difference between incident and service request?

Post by wurzel »

Hi,

there is no difference. This is your Ticket Type. Nothing more.


regards
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jossuahe
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Re: Difference between incident and service request?

Post by jossuahe »

wurzel wrote:Hi,

there is no difference. This is your Ticket Type. Nothing more.


regards
Florian

Hello,

I was wondering why in this video https://www.youtube.com/watch?v=PFOkuHxLThE
I see that when creating a "service request" it activates a tab "tasks" to the ticket.

Thank's
jojo
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Re: Difference between incident and service request?

Post by jojo »

seems to be a 3rd party module. But you can achive the same via process management within OTRS
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Re: Difference between incident and service request?

Post by alexus »

jossuahe wrote:I was wondering why in this video https://www.youtube.com/watch?v=PFOkuHxLThE
I see that when creating a "service request" it activates a tab "tasks" to the ticket.
jojo wrote:seems to be a 3rd party module. But you can achive the same via process management within OTRS
It's a custom developed button for ticket type - ServiceRequest
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jossuahe
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Re: Difference between incident and service request?

Post by jossuahe »

Ok, thank you very much for your answers, I'll keep looking to find out if anyone has already developed it, the person in the video does not respond.
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