Hello!
I'll start with an example.
We have a Change, Change has two WorkOrders, each WorkOrder has button "Report", by pressing the button we have a windows where we must change WorkOrder state, during Change.
Can we configure the button Report so it can approve (change state to approve) WorkOrder, without any pop-up window?
Is it possible with some expression like "Action=AgentITSMWorkOrderTemplate;WorkOrderID=[% Data.WorkOrderID | html %]; WorkOrderState=Approved"?
Or maybe there is OTRS code, where I can edit button behaviour?
Correcting Button Action
Moderator: crythias
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alexus
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
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Re: Correcting Button Action
You need custom development to get buttons with predefined actions. It could be smh like this:
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Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?