Hello!
I'v read that it's possible to create ticket by sending email to OTRS, also it's possible to create Change Request with this trick, Change Request will be created linked to already existing ticket.
The question is it possible to create only RFC/Change request by sending email? (RFC Template already exists).
Is it possible to change RFC state by sending email?
For example, manager have no time to approve RFC via OTRS, it's much easier for him to receive an email with a RFC, to read it, and to approve it by answer it.
Or there is another way to deal with it?
Managing Change Requests
Moderator: crythias
Managing Change Requests
Last edited by eugenebbr on 30 Nov 2016, 08:02, edited 1 time in total.
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alexus
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Re: Managing Change Requests
Yes if RFC is a ticket.eugenebbr wrote:The question is it possible to create only RFC/Change request by sending email? (RFC Template already exist).
Yes if RFC is a ticket.eugenebbr wrote:Is it possible to change RFC state by sending email?
Yes if RFC is a ticket.eugenebbr wrote:For example, manager have no time to approve RFC via OTRS, it's much easier for him to receive an email with a RFC, to read it, and to approve it by answer it.
Yes with custom development.eugenebbr wrote:Or there is another way to deal with it?
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?