I have a problem about auto fetch mail ticket. I must fetch the tickets manually.
My otrs system has run about 1 year without problem and regulary updating the patch (5.0.11 now, not the newest).
After i run the ./otrs.Console.pl Maint::Daemon::Summary command, this is what i got :
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Gathering all daemons summary...
Tasks to be executed in future:
There are currently no tasks to be executed in future
Recurrent cron tasks:
NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION
CoreCacheCleanup 2016-11-06 00:20:00 Success 26.0 Second(s) 2016-11-13 00:20:00
GenerateDashboardStats 2016-11-11 07:05:00 Success < 1 Second 2016-11-11 08:05:00
LoaderCacheDelete 2016-11-06 00:30:00 Success < 1 Second 2016-11-13 00:30:00
MailAccountFetch 2016-11-07 20:30:00 Fail 12.0 Second(s) 2016-11-11 08:00:00
OTRSBusinessAvailabilityCheck 2016-11-11 07:35:00 Success < 1 Second 2016-11-11 07:55:00
OTRSBusinessEntitlementCheck 2016-11-11 07:45:00 Success < 1 Second 2016-11-11 08:25:00
RegistrationUpdateSend 2016-11-11 07:30:00 Success < 1 Second 2016-11-11 08:30:00
SessionDeleteExpired 2016-11-11 06:55:00 Success < 1 Second 2016-11-11 08:55:00
SpoolMailsReprocess 2016-11-11 00:10:00 Success < 1 Second 2016-11-12 00:10:00
SupportDataCollectAsynchronous 2016-11-11 07:01:00 Success < 1 Second 2016-11-11 08:01:00
TicketAcceleratorRebuild 2016-11-11 01:01:00 Success < 1 Second 2016-11-12 01:01:00
TicketPendingCheck 2016-11-11 06:45:00 Success 1.0 Second(s) 2016-11-11 08:45:00
TicketUnlockTimeout 2016-11-11 07:35:00 Success < 1 Second 2016-11-11 08:35:00
EscalationCheck 2016-11-11 07:50:00 Success 1.0 Second(s) 2016-11-11 07:55:00
Recurrent generic agent tasks:
NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION
Delete JUNK Tickets 2016-11-05 00:00:00 Success < 1 Second 2016-11-12 00:00:00
Unhandled Worker Tasks:
There are currently no tasks waiting to be executed
Handled Worker Tasks:
NAME TYPE NID PID DURATION
MailAccountFetch Cron 001 00062865 3.5 Day(s)
This is the error messages i got before the autofetch failed :
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Nov 7 20:20:23 its OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42[62773]: [Error][Kernel::System::MailAccount::IMAP::_Fetch][Line:142]: IMAPS: Auth for user thisis@thewrongpasswordemail.com/ma
il.wrong.password.com failed!
Nov 7 20:20:24 its OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42[62773]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:51]: There was an error exe
cuting Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42 Perl: 5.16.3 OS: linux Time: Mon Nov 7
20:20:23 2016#012#012 Message: IMAPS: Auth for user thisis@thewrongpasswordemail.com/ma
il.wrong.password.com failed!#012#012 Traceback (62773): #012 Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 14
2#012 Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86#012 Module: Kernel::System::MailAccount::MailAccountFetch Line: 440#012 Module: Kernel::System::Console::Command::Maint::PostMa
ster::MailAccountFetch::Run Line: 94#012 Module: (eval) Line: 444#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 438#012 Module: (eval) Line: 147#012 Module: Kernel::System
::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259#012 Module: (eval) Line: 316#012 Module
: main::Start Line: 316#012 Module: ./otrs.Daemon.pl Line: 138
I restarted the otrs daemons, restarted the cron job. The problem still there. The mail password is corrected though.
How to fix this auto fetch problem?
Thank you.