enable the function to add the SLA.

hugutux · Post by **hugutux** » 27 Oct 2016, 16:12

I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?

hugutux · Post by **hugutux** » 16 Nov 2016, 16:02

no body!?

RStraub · Post by **RStraub** » 16 Nov 2016, 16:10

Well, your question isn't very clear. "At the time you change the owner" - when is that? Can you specify the Action?

hugutux · Post by **hugutux** » 18 Nov 2016, 02:53

Hi, thanks for your reply, the moment the ticket is open I would like to redirect to a new owner and just at that point set an SLA.
(EDIT) maybe DynamicField??

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RStraub · Post by **RStraub** » 18 Nov 2016, 09:22

Is that the action "AgentTicketOwner" (check in the URL) ?

If so, you can configure to show the services and SLAs (both are needed) in the SysConfig under:
Ticket -> Frontend::Agent::Ticket::ViewOwner -> Ticket::Frontend::AgentTicketOwner###[Service|SLA]...

Znuny and ((OTRS)) Community Edition

enable the function to add the SLA.

enable the function to add the SLA.

Re: enable the function to add the SLA.

Re: enable the function to add the SLA.

Re: enable the function to add the SLA.

Re: enable the function to add the SLA.