Disable button "Answer" in the Customer View [Solved]

[jossuahe]

Good morning,

Anyone know if you can disable the button answer Ticket :: Frontend in :: option CustomerTicketZoom

The reason is that a "customer" customer can see their open or closed tickets, but if this person presses click on the button "Reply" the case is opened again so is closed.

How I can avoid this?

Note: View Attached-

Thank you very much.

[jossuahe]

thanks to the views, but the problem is in the "workspace", i have bad configuration.
All very good!

[c4rlos]

You can set the queue, so that each time he hit response, this option will open a new call, or reject, or even review the call that is happening