Link ticket with a CI

[jlmacho]

Hi,

Sorry for my English, i'm not native.
Is possible when you create a ticket from email that you link automatically this ticket to a ci with postmaster filters?
I don't know if i explain correctly.
I would like to know if is possible link automatically a ticket with a CI when a email arrives to OTRS.

Best regards.

[alexus]

You need custom development. We have a module that recognizes CI name in email body and links discovered CI with a new ticket.