Ticket Search output in CSV not working

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sumit7
Znuny newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
Znuny Version: OTRS 5

Ticket Search output in CSV not working

Post by sumit7 »

Hi All,

I added the Category and Sub Category field in ticket Search for CSV Output here below,

Ticket::Frontend::AgentTicketSearch###SearchCSVData

But, while doing search and export the output in CSV, the Category and Sub Category column coming as blank.


How to fix this.

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay
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root
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Re: Ticket Search output in CSV not working

Post by root »

By default there are no Category and Sub Category field. If they are dynamic fields what's the value of the CSV output key you've configured?
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sumit7
Znuny newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
Znuny Version: OTRS 5

Re: Ticket Search output in CSV not working

Post by sumit7 »

Hi Root,
thanks for your reply,
I added those field into,
Ticket::Frontend::AgentTicketSearch###DynamicField

Ticket::Frontend::AgentTicketSearch###DefaultColumns

Ticket::Frontend::AgentTicketSearch###SearchCSVData

While exporting the search into csv I am getting those Fields in csv column but the full column is empty, there is no value for these column.

Looking forward for your reply...

Thanks & Regards
Sumit Sahay
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root
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Re: Ticket Search output in CSV not working

Post by root »

What the exact value you've added to Ticket::Frontend::AgentTicketSearch###SearchCSVData?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

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sumit7
Znuny newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
Znuny Version: OTRS 5

Re: Ticket Search output in CSV not working

Post by sumit7 »

Hi Root,
Thanks for your reply,

[img]
CSVSearch.JPG
[/img]

That is what I added in.

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay
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root
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Re: Ticket Search output in CSV not working

Post by root »

Did your tried DynamicField_Category?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

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sumit7
Znuny newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
Znuny Version: OTRS 5

Re: Ticket Search output in CSV not working

Post by sumit7 »

Hi Root,

I did that no success.

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Ticket Search output in CSV not working

Post by wheelshot »

Bump! Im having the same issue here :)
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