Hi, i don't know why? but all my new tickets today is with "open" state and automatically and i see this in my log. pleased anybody help me.
FECHA Y HORA PRIORIDAD INSTALACIÓN MENSAJE
Mon Aug 29 16:30:41 2016 error OTRS-CGI-1 No State for pending reminder found!
Mon Aug 29 16:30:41 2016 error OTRS-CGI-1 No State for open found!
Mon Aug 29 16:30:41 2016 error OTRS-CGI-1 No State for new found!
Mon Aug 29 16:30:06 2016 notice OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-1 IMAP: Fetched 1 email(s) from lam@domain.com/imap.domain.com
[SOLVED] OTRS new state
Moderator: crythias
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klausneil
- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
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[SOLVED] OTRS new state
Last edited by klausneil on 30 Aug 2016, 20:26, edited 1 time in total.
Re: OTRS new state
check
- your diskspace
- your cache (delete cache)
- rebuild the config
As you still have very basic questions you really need to get professional support.
- your diskspace
- your cache (delete cache)
- rebuild the config
As you still have very basic questions you really need to get professional support.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
klausneil
- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS new state
Thanks jojo but the state is solved with Ticket -> Core::PostMaster cambiar PostmasterDefaultState to New, but the other i have new installation. Thanks for you recommend and help.