Dear Friends,
I have read some posts on this but thought of getting uptodate news on this.
SLA timing counts from the ticket create date/time. I have a new ticket sate "Waiting". I can configure to auto change SLA when ticket state changes to "Waiting". However, waiting time does not count when I put the ticket back to "Open" state
I would like to know how you all handle this situation without investing on a commercial addon.
Handling SLA
Moderator: crythias
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sujeeva
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Handling SLA
Best Regards,
Sujeeva Tissaarachchi
Sujeeva Tissaarachchi
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crythias
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Re: Handling SLA
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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