Thank you, this is definitely the way I need to do it.
I checked out the documentation regarding this (did not notice it before) at http://otrs.github.io/doc/manual/admin/ ... stomeruser
. However, I cannot seem to connect the dots on how to get it to work. Some questions are as follows:
- I enabled both DynamicFieldFromCustomerUser::Mapping and Ticket::EventModulePost###930-DynamicFieldFromCustomerUser,but how do I set the latter to show customer names for existing customers rather than when the ticket is updated or when the ticket is created?
- I have configured Ticket::Frontend::AgentTicketFreeText###DynamicField as follows, is it correct?
- Key=CustomerFirstname; Content=1
- When creating the dynamic field, how do I specify its Name, Label, Default Value, etc. to get the customer names to appear in this field?
Thank you for your help,