Created Process Ticket - 'Customer' unable to view it

[auDAAdmin]

Hi,

I've followed the Process Management process via: https://otrs.github.io/doc/manual/admin ... ement.html

The process is valid and viewable by the Agent, however unavailable as Customer, when I select Tickets from the menu. I've checked my SysConfig settings and there's nothing I can see to change that's obvious.

I'm on a VM test system, running CentOS 7 with OTRS v4.9

[crythias]

The process ticket is configurable from each activity dialog. The first AD determines if the Process ticket is A or C or AC for whether it's available to Agent or Customer or Both.

Available in Agent Interface, Agent and Customer Interface, Customer Interface

[auDAAdmin]

That worked. Much appreciated.

Thanks