Subject from Ticket Title

prprt · Post by **prprt** » 04 Jul 2016, 11:27

Sometimes we need to change the Ticket Title to better describe the issue from the ticket. However, the Subject from the e-mail remains the same as the original e-mail replying to. We would like the Subject for a reply to automatically change into the Ticket Title. Any idea how to do this?

wurzel · Post by **wurzel** » 04 Jul 2016, 18:33

Hi,

you can not change articles without add ons.

Florian

prprt · Post by **prprt** » 15 Jul 2016, 18:17

We only want to set the Subject form field in new replies to "Re: [ticket title]" in stead of "Re: [subject of previous message]".

Is this possible without an add-on?

Post by **crythias** » 19 Jul 2016, 17:23

It *might* be...

https://github.com/OTRS/otrs/blob/rel-5 ... se.pm#L585
https://github.com/OTRS/otrs/blob/rel-5 ... se.pm#L154

But Title isn't anywhere in here. You may attempt it, but this is untested.

Znuny and ((OTRS)) Community Edition

Subject from Ticket Title

Subject from Ticket Title

Re: Subject from Ticket Title

Re: Subject from Ticket Title

Re: Subject from Ticket Title