No Dynamic Field Default Value Change by Activity Dialog

[jason123]

Hi,

I am trying to set up a process and am using the sample BookOrdering.yml file. Everything is working great except that the default value for the status field does not change for each Activity Dialog I have set up.

I will clarify:
1. I have a dynamic field titled Status (no default value set) and have it assigned to each Activity Dialog.
2. Two of the Activity Dialogs are 'Record the demand' and 'Approved'.
3. For 'Record the demand', the Status dynamic field has its default set to 'Approval'.
4. For 'Approved', the Status dynamic field has its default set to 'Approved'.
5. When I create a process ticket, the 'Record the demand' Activity Dialog is loaded and the Status is 'Approval'.
6. When I open the 'Approved' Activity Dialog, the Status is still 'Approval' even though I have the default value for that Activity Dialog set to 'Approved'.

Why does the default Status value not change depending on what Activity Dialog is open?

Thank you,
Jason

[crythias]

If the Dynamic Field is a select/drop down box, only the listed available options will be provided/available.

Otherwise, screenshot(s) of what you think you configured might be useful.

[jason123]

For the BookOrdering.yml process sample, I have created a dynamic field status (along with other settings outlined in the documentation). The context for my issue is as follows:

Step 1. Dynamic field is defined as follows with no default value set:

dynamic_field_created.png

dynamic_field_created2.png

Step 2. In the first Activity (titled 'Recording the demand'), there is an Activity Dialog (also titled 'Recording the demand') with the status dynamic field's default value set to 'Approval':

AD_Record_Demand_Dynamic_Field.png

(I could only attach 3 images, see the next reply for the rest of the post)

[jason123]

(Continued)

Step 3. In the second Activity ('Approval'), there is an Activity Dialog (titled 'Approved') with the status dynamic field's default value set to 'Approved':

AD_Approval_Dynamic_Field.png

Step 4. Saved everything and Deploy/Sync all processes.

Step 5. Created a new Ticket using the BookOrdering process. The first page appears with the Status as 'Approval'. This is the same as the Activity Dialog's default value seen in Step 2 above. I submitted the ticket.

Ticket_Create_Record_Demand.png

Step 6. The Approval Activity page appears and I select the Activity Dialog 'Approved' which has the Status appear as 'Approval'. This is not the default I set for the default value I set for this Activity Dialog seen in Step 3 above.

Ticket_Approved.png

How do I get the status dynamic field to change based on which Activity Dialog is being used? Or, how do I get it to recognize the default value that I set for each Activity Dialog's dynamic field (as seen in Steps 2 and 3 above)?

Thank you for your help,
Jason

[wurzel]

Hi,

You can use ACL to restrict the values per dialogue
the documentation is from OTRS 3.3. but it works similar in 5

http://otrs.github.io/doc/manual/admin/ ... 1.7.3.4.16

Flo

[jason123]

Thank you for your response. I have been trying to implement the ACLs over the last week. Not having any success. I follow the instructions in the documentation but nothing seems to work.

I wonder if there is a problem with the install.

Also, I see that I had neglected to put in the ACLs and that may have contributed to the dynamic fields not changing per Activity Dialog, but what are the Default Values for under each dynamic field instance in each Activity Dialog?

Thanks,
Jason

[wurzel]

Hi,

want to share your ACL?

Flo

[jason123]

The ACL list, just to start, is as follows; I entered them in through the 'Admin/Access Control Lists (ACL)' section on the site. The image below contains an ACL for the Record on Demand activity dialog and an ACL for the Approved activity dialog:

ACL for the two activity dialog.png

Below is the Record on Demand activity dialog info:

activity_dialog_record_on_demand.png

Below is the Approved activity dialog info:

activity_dialogue_approved.png

Thanks,
Jason

[wurzel]

Hi,

it looks fine.

You do not test as user root@localhost do you?

Flo

[jason123]

I was in root, and to my embarrassment, I also had the validity of each ACL set to invalid. This is huge, thank you.

However, there is still one requirement I need to meet which the ACLs do not seem to meet. How do I specify the default status if I am required to have more than status present in an activity dialog box? I had thought about trying to reorder the statuses in the dynamic field, but different contexts may require different default status. The dynamic fields in the context of each Activity Dialog have a default option, but they do not seem to catch (see the above screen shots, steps 1-6 for details).

I think I can meet the business requirements with the ACL functionality, but if anyone has encountered this and has come up with a solution, that would be great.

Thanks,
Jason