Business Solution License Question

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scotta
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Business Solution License Question

Post by scotta »

Hi,

Since Business Solution seems to contain features that were formerly free and open source under the AGPL3 license, is Business Solution also open source? Where can I find the source code?

Thank you,
Scott
jojo
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Re: Business Solution License Question

Post by jojo »

I assume that you are not a customer using the OTRS Business Solution?

If you are customer you'll find the code on your installation (yes, it is still AGPLv3 but the contractual agreements with the vendor need also to be followed)
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scotta
Znuny newbie
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Joined: 17 May 2016, 14:36
Znuny Version: OTRS 3.2

Re: Business Solution License Question

Post by scotta »

I am currently running OTRS 3.2. I noticed that there are some features in 3.2 like custom workflows which are now in the Business Solution offering.

What you are saying conflicts with what I have been told by OTRS sales who I just contacted by email. They said that Business Solution is not open source even if I purchase it.

Which is correct? Or is the code obfuscated?

Also: Are there any additional contractual agreements that are available for viewing?

Scott
jojo
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Re: Business Solution License Question

Post by jojo »

ask for an offer and you'll get the contractual terms.

But be aware that open source does not include that a software is for free in terms of money!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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scotta
Znuny newbie
Posts: 3
Joined: 17 May 2016, 14:36
Znuny Version: OTRS 3.2

Re: Business Solution License Question

Post by scotta »

Yes - I am aware that this does not necessarily mean the software is free in terms of money. I am looking for open source code though.
wheelshot
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Re: Business Solution License Question

Post by wheelshot »

If youre interrested only by the workflows, you could have a look at KIX4OTRS (https://www.cape-it.de/en/service-manag ... s-eng.html). I think they got something related to ticket workflows and the such.
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