Hide email history in custom reply

[hmaldonado]

I'm using OTRS 4.0.7

Does anyone knows how to hide the email hisotry into a reply for a ticket?
I saw an old post (2010-Hide email history in custom reply) but I think it was unsolved.

Thanks for the help.

[wheelshot]

Try to update Ticket::Frontend::ResponseFormat in Ticket Core::Ticket in SysConfig. Havent tried it thought.

[hmaldonado]

Thanks wheelshot.

I did't find any similar option inside Ticket Administration
See attached image.

Any ideas???

[reneeb]

It's in the sysconfig.

[hmaldonado]

You are right, I found some files in: /opt/otrs/Kernel/Config/Files

I searched for: Ticket::Frontend::ResponseFormat

Ticket.xml
ZZZAAuto.pm
AgentTicketCompose.pm

I can't find a sentence like email body or something like that..

Thanks por your help

[StephanSch]

You should change the language in your profile to english.
Go to the administration (Web) of OTRS, choose SysConfig.
Search for ResponseFormat

[hmaldonado]

You are really helping me.

I can see this in response format:

How can I hide or delete the history in the response?

[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]

[StephanSch]

Remove the last two lines

[hmaldonado]

I'll check Stephan...and let you know.

Thanks in advance