OTRS 5.0.9

Moderator: crythias

Post Reply
diemx
Znuny newbie
Posts: 31
Joined: 25 May 2015, 22:00
Znuny Version: 4.0.8
Real Name: Diego Almeida
Contact:

OTRS 5.0.9

Post by diemx »

Hi there,

What do we think the last version OTRS 5.0.9? Has anyone updated?

Thank you.
wurzel
Znuny guru
Posts: 3230
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: OTRS 5.0.9

Post by wurzel »

Hi,

running on 5.0.9 since release date.

Cheers
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: OTRS 5.0.9

Post by Giulio Soleni »

Hi,
I only noticed a small bug on /opt/otrs/Kernel/System/Package.pm when I tried to update my ITSM packages.

It triggered an error:
[Sun Apr 17 20:32:00 2016] otrs.Console.pl: Use of uninitialized value $NotUseTag in string eq at /opt/otrs/Kernel/System/Package.pm line 904.

I fixed it replacing the lines around #904 with the following snippet of code:

Code: Select all

            
            ...
            if ( !$UseInstalled ) {

                if (
                    $Part->{TagType} eq 'End'
                    && ( defined $NotUseTag      && $Part->{Tag} eq $NotUseTag )
                    && ( defined $NotUseTagLevel && $Part->{TagLevel} eq $NotUseTagLevel )
                    )
                {
                    $UseInstalled = 1;
                }

                next PARTDB;
                ...
                
edit... I forgot I also had to adjust some sysconfig configurations related to the ITSM notifications, as specified here:
viewtopic.php?f=62&t=31678
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
Post Reply