Generic Agent/Postmaster Filter Set Owner

[snoozster]

Hi

I am trying to set the owner of a ticket based on a string in the email. The new ticket agent should be the one who updated the ticket via email.

Currently I am able to set the state and lock the ticket but I do not know how to assign the agent. I can see the setting to set it to a specific agent, but not set it to the agent which the email came from.

Can anyone help please?

Thanks

[snoozster]

I am using version 5.0.9

[DonFibo]

I Have the same Question.

Did you get any Solutions?

Greetings
Daniel