Hello,
After upgrading to OTRS 5, we have this annoying problem with escalations. Notifications for all escalations - response, update and solution, together with warnings (notify before) are all going out at once . The escalations are sometimes sent out even before response escalation time expires (I've set 10 minutes).
I've double-checked time setting for the 3 escalations (10,120,1440 minutes) - queue based escalations. I've set the following events for notifications - EscalationResponseTimeStart, EscalationUpdateTimeStart, EscalationSolutionTimeStart respectively.
What could I be missing?? Any help will be much appreciated.
Escalations not Working Correctly - OTRS 5
Moderator: crythias
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- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
Escalations not Working Correctly - OTRS 5
Samuel Waithaka