Ticket search by customer attributes

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attaciro
Znuny newbie
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Joined: 13 Mar 2015, 14:18
Znuny Version: otrs-4.0.6

Ticket search by customer attributes

Post by attaciro »

Is it possibile to create a search ticket profile including customer attributes such as city or country?
I need to find all tickets belonging to customers in a specific city or country.

If it's actually not possible, where can I try to implement this feature?

Thank you very much!
jbaptiste
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Re: Ticket search by customer attributes

Post by jbaptiste »

I'm looking for this same feature and still I don't see any way of doing it :(
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root
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Re: Ticket search by customer attributes

Post by root »

Hi jbaptiste,

Check out the SysConfig for DynamicFieldFromCustomerUser.

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jbaptiste
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Re: Ticket search by customer attributes

Post by jbaptiste »

Hi root,


Thanks for the tip ! I'll give it a try.
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jbaptiste
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Re: Ticket search by customer attributes

Post by jbaptiste »

It works ! now I need to make it readonly, is this possible ?
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jbaptiste
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Re: Ticket search by customer attributes

Post by jbaptiste »

jbaptiste wrote:It works ! now I need to make it readonly, is this possible ?
Well, as I only need it to search by that field I don't need it enabled in AgentTicketFreeText so no need to make it readonly.

I added it on sysconfig on Frontend::Agent::Ticket::ViewSearch and now it is available as a search field, but it appears at the end of the field list, is there a way to make it appear mixed with the other fields as alphabetically ordered ?
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page
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