Hi,
My agents are used to work with emails (with MS Outlook) and they would like to send "read report" requests when they send external or outbound emails.
I didn't see any configuration item for this purpose in SysConfig... may be I need more efficient glasses or OTRS isn't able to do that ?
Is it possible for OTRS to send "read report" requests ? If so, how to configure the system and how the "read reports" are handled (new article?) ?
Thanks !
Egareg JAOUEN
Can OTRS send a "read report request" ?
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Can OTRS send a "read report request" ?
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
Re: Can OTRS send a "read report request" ?
no
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Re: Can OTRS send a "read report request" ?
I developed an addon for one of my clients that does exactly this. And you can define in the customers table for which customers the "request read notification" is a default... If you'd like to have a look at it, please drop me a line at info@perl-services.de and I'll setup a demo system...
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Re: Can OTRS send a "read report request" ?
I looked around and noticed that some email headers can do the job :
- Disposition-Notification-To:
- Return-Receipt-To:
I wonder if it is possible to add one of these headers in the external emails sent by OTRS. Is it possible to associate a checkbox in compose screen to the header ?
Or to configure a GenericAgent task adding this header when an article is sent and the checkbox is checked ?
I don't know exactly if my agents want to send "read report" or "return receipt" automatically to some customers, to particular customer users or from particular queue.
- Disposition-Notification-To:
- Return-Receipt-To:
I wonder if it is possible to add one of these headers in the external emails sent by OTRS. Is it possible to associate a checkbox in compose screen to the header ?
Or to configure a GenericAgent task adding this header when an article is sent and the checkbox is checked ?
I don't know exactly if my agents want to send "read report" or "return receipt" automatically to some customers, to particular customer users or from particular queue.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database