Many thanks for the guidelines but....I'm not sure how to do it anyway...
I want to allow one user (manager) to see tickets of other persons (subordinates)..but those persons should not be able to see tickets of others.
I created new Customer Company...called e.g. EXP...so now I should add EXP as CUSTOMERID in admin:customer management for all needed users....but that means all will see others with EXP in CUSTOMERID column, right? Correct me if i'm wrong
as I mentioned above..I want one, specific user to see tickets of others witout possibility that others will see all tickets.
Sorry, but I'm quite new in OTRS management so please provide guidelines for begginer