Hi all,
in the new version of otrs 3.3 the frontend create changes / workorders have been splitted in 2 screens each.
how can I create a change from template starting from ticket RFC ?
I verify that the "create change" allows only create change from scratch.
thanks
How to create change using template from RFC in otrs 3.3 ?
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Re: How to create change using template from RFC in otrs 3.3 ?
I have the same issue in version 5. I can create a change from an RfC ticket but I cannot create a change from template from that RfC ticket. My research suggests there is a setting in the SysConfig to enable this function but I cannot find it. Is this true? If so, where is the setting in SysConfig?
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OTRS 5.0.18 on AWS Linux with MySQL database
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Re: How to create change using template from RFC in otrs 3.3 ?
SysConfig -> ITSMChangeManagement -> Frontend::Agent::ModuleRegistration (it should be "...FromTemplate" or something like this)
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Re: How to create change using template from RFC in otrs 3.3 ?
Thank you for the response, reneeb. I do not see the relevant setting in ITSM Change Management → Frontend::Agent::ModuleRegistration
I don't see what can be changed to enable the link. In this OTRSGroup video, a link DOES exist for Create Change (from Template):
https://www.youtube.com/watch?v=RCgv6a39_hE (seen from 14:36; the instructor mentions the ability to enable this feature in SysConfig but does not explain how to do so).
I don't see what can be changed to enable the link. In this OTRSGroup video, a link DOES exist for Create Change (from Template):
https://www.youtube.com/watch?v=RCgv6a39_hE (seen from 14:36; the instructor mentions the ability to enable this feature in SysConfig but does not explain how to do so).
Scott Shackleton
OTRS 5.0.18 on AWS Linux with MySQL database
OTRS 5.0.18 on AWS Linux with MySQL database
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- Znuny newbie
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Re: How to create change using template from RFC in otrs 3.3 ?
I finally found it in Ticket → Frontend::Agent::Ticket::MenuModule
Code: Select all
Ticket::Frontend::MenuModule###318-ITSMChangeAddFromTemplate
Scott Shackleton
OTRS 5.0.18 on AWS Linux with MySQL database
OTRS 5.0.18 on AWS Linux with MySQL database