Hello,
We want to use the FAQ module in the near future, but now there are not so much FAQ-entries.
Is it possible that the agents can do everything they want, but that the customers don't see the FAQ-link?
Philip
temporary disable FAQ voor customers
Moderator: crythias
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crythias
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Re: temporary disable FAQ voor customers
You may, among other ways, including renaming the faq link, change the group membership of FAQ so to not be "users".
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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steeman
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Re: temporary disable FAQ voor customers
I'm sorry, but I don't find this. Can you explain a little bit more?crythias wrote:You may, among other ways, including renaming the faq link, change the group membership of FAQ so to not be "users".
- Which file do I have to rename?
or
- How do I change the group membership of FAQ?
Philip
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crythias
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Re: temporary disable FAQ voor customers
otrs/bin/cgi-bin/faq.pl (although you'll actually have to do ... something ... to let your agents know where the new faqxxx.pl issteeman wrote:Which file do I have to rename?
If CustomerGroupSupport is enabled, check Admin, Customers <-> Groupsteeman wrote:How do I change the group membership of FAQ?
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steeman
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[SOLVED] Re: temporary disable FAQ voor customers
Those 2 solutions didn't seem to work, but I found a simple solution:
In FAQ -> Frontend::Customer::ModuleRegistration, disable CustomerFrontend::Module###CustomerFAQExplorer
Thaks for the advise.
Philip
In FAQ -> Frontend::Customer::ModuleRegistration, disable CustomerFrontend::Module###CustomerFAQExplorer
Thaks for the advise.
Philip