Hi,
I would like to have the systems Default Dynamic Field of "TicketFreeTime6" ' Due Date' to be a required field for all tickets in a Particular Queue. (ie..cannot create or modify ticket..without 'Due Date' having been selected.
Following on from above feature..I would like to have the same Dynamic Field be visible, but NOT a required field everywhere else in the system.
Could someone please advise on my best approach for achieving the above, if possible?
Using OTRS 3.2.11
Rgds, Al
Dynamic Field (Mandatory on specific Queue)
Moderator: crythias
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Dynamic Field (Mandatory on specific Queue)
Hi!
A visibility and obligation of Dynamic fields are configured for each Action (Action screen). You can do it in SysConfig.
for example - SysConfig in Ticket -> Frontend::Agent::Ticket::ViewNote --> Ticket::Frontend::AgentTicketNote###DynamicField
A visibility and obligation of Dynamic fields are configured for each Action (Action screen). You can do it in SysConfig.
for example - SysConfig in Ticket -> Frontend::Agent::Ticket::ViewNote --> Ticket::Frontend::AgentTicketNote###DynamicField
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Dynamic Field (Mandatory on specific Queue)
Hi,
unfortunately this does not answer yuri0001's question. He wants to modify the validation of required fields depending on the current queue - not on the current action.
@yuri0001 - did you encounter a solution for this?
Cheers,
Yves
unfortunately this does not answer yuri0001's question. He wants to modify the validation of required fields depending on the current queue - not on the current action.
@yuri0001 - did you encounter a solution for this?
Cheers,
Yves
Last edited by Yves on 20 Apr 2016, 15:06, edited 1 time in total.
-
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Dynamic Field (Mandatory on specific Queue)
Hi!
You can try to look here - viewtopic.php?f=60&t=24116
It's very old theme, but it added sometime with new ideas or questions
You can try to look here - viewtopic.php?f=60&t=24116
It's very old theme, but it added sometime with new ideas or questions
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)